Refund policy

Renew and Awaken | All Sales Final

At Renew and Awaken, each offering is created or thoughtfully prepared with care, intention, and respect for the natural ingredients we work with.

Due to the personal nature of our botanical products and our commitment to quality, safety, and product integrity, all product sales are final. We do not accept returns or exchanges.

Custom Botanical Offerings

Our custom tea blends, body oils, anointing oils, and other personalized botanical offerings are prepared specifically for each customer. Once preparation has begun, orders cannot be canceled, modified, or refunded for a change of mind.

Damaged, Defective, or Incorrect Orders

We take great care in preparing and packaging every order. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and photographs when possible.

Each concern will be reviewed individually. Where appropriate, we may provide a replacement or refund. Nothing in this policy limits any rights or remedies available under applicable law.

Shipping Issues

If your package is lost or does not arrive, please contact us so we can investigate the issue with the shipping carrier and determine an appropriate resolution.

Services and Sessions

Energy healing sessions and other personalized services are not eligible for returns. Cancellation, rescheduling, and refund terms for services will be communicated separately.

Questions or Concerns

We want every experience with Renew and Awaken to be thoughtful and meaningful. If you have questions about an order, please contact us through our website.

Thank you for supporting our small business and the care that goes into each offering.